General physician · Mexico City · English / Español

English-speaking medical care in Mexico City

General medicine in English or Spanish: at your hotel, at home, at a clinic (Del Valle, Roma, Polanco and Santa Fe) or by video call. A verifiable professional license and fees you see before you call.

Estimated arrival, depending on traffic (it may be shorter): about 55 min to Del Valle, Roma and Condesa · 60–90 min to Polanco · about 1 h 50 min to Santa Fe.

Message on WhatsApp Book online

Outpatient general medicine. Not an emergency service: in an emergency, call 911.

Professional license (Cédula) 14848636 · verify (SEP)

Dr. Cristóbal J. Ortega-Arenas wearing a UNAM Faculty of Medicine white coat
Dr. Cristóbal J. Ortega-Arenas · Physician (M.D.), UNAM
Institution UNAM — Faculty of Medicine
Professional License (Cédula) 14848636 verify (SEP)
Degree recognition in Spain Cred. No. 2025-17271
UNAM Recognition Dr. Gustavo Baz Prada Award

Services

How can I help?

Outpatient general medicine in English and Spanish. All fees in Mexican pesos (MXN).

Hotel visit

In your room, 24 hours a day subject to availability. Estimated arrival: about 55 minutes to Del Valle, Roma and Condesa; 60–90 minutes to Polanco; about 1 hour 50 minutes to Santa Fe, due to distance and traffic. It may be shorter. Other areas: confirmed when you request the visit.

$2,500 from
Hotel information →

House call

General medicine at your home. The fee depends on area, day and time.

$1,000 from
See fees →

Clinic visit

Del Valle, Roma, Polanco and Santa Fe. Monday–Friday 5–8 pm and Saturday 11 am–3 pm, by appointment.

$1,000 from
See locations and fees →

Telemedicine

By video call (Google Meet, WhatsApp or FaceTime) for visits that do not need a physical exam.

$700
See hours →

IV hydration

Only after a medical assessment and when clinically indicated. At your hotel or home.

$1,800 + visit and nursing
Indications and risks →

Certificates for travelers

Medical certificate and English-language Travel Clinical Summary for airlines, immigration or your insurer.

$500 from
See documents →

How it works

Three steps

01

Book

Clinic and telemedicine: online via Cal.com, then send a WhatsApp to +52 595 109 3969 to confirm. Hotel visits and house calls: WhatsApp only.

02

Confirm

Clinic: your appointment is confirmed once you pay the 50% deposit of the consultation fee online by card; the rest is paid at the clinic. House calls: requested via WhatsApp and confirmed with a bank transfer of 50% of the standard fee for your zone; the rest, and the difference for after-hours or holiday visits, is paid to the doctor at the visit. Telemedicine: full payment online when booking. Hotel visits: no deposit; paid directly to the physician.

03

Care and documents

A prescription when treatment is indicated. Before your first visit, you need to fill in two forms: the informed consent and the health questionnaire.

See the forms ↓

Before your visit: two required forms

For your first visit, please fill in both before your appointment, in the language you prefer. If you are already a patient and this is a follow-up visit, you do not need to fill them in again.

01

Informed consent and digital medical history

Authorization for medical care, required before any visit or procedure. It includes the participation of the doctor’s assistant staff, when applicable.

Spanish English

02

Mental and metabolic health questionnaire

Your current conditions and medications. You can attach your previous test results (PDF or Word).

Spanish English

Your information is confidential. See the Privacy Notice.

New · Traveler Package

Consultation + English Travel Clinical Summary + medical certificate (if appropriate)

Includes the consultation, the printed Travel Clinical Summary in English and, if the clinical assessment supports it, an in-person medical certificate. If the certificate is not appropriate, only the consultation and the summary are charged ($1,800 at Del Valle; $3,300 for a Zone A hotel visit). Price valid through 2026. Other locations, zones or times: quote via WhatsApp.

$2,200Del Valle clinicseparately, at published fees: $2,600
$3,500Hotel, Zone A, standard hoursseparately, at published fees: $4,100
Request the Traveler Package See details

Insurance and documents

What you receive for your travel insurance

Whether your claim is accepted depends on your policy. If your insurer has an assistance line, contact it before the visit.

Prescription

Written, printed or digital, when treatment is indicated.

Travel Clinical Summary

In English: $500 digital or $800 printed (+ visit).

Medical certificate

$500 digital (by video call) or $800 in person (+ visit).

Professional profile

Credentials and professional details

Physician (M.D.) trained at the UNAM Faculty of Medicine, with a background in clinical research and evidence-based medicine, and a research social-service year at Mexico's National Institute of Neurology and Neurosurgery (INNN). He sees local and international patients in Mexico City in English and Spanish.

See education, research and stays

Education

  • Physician (M.D.), Faculty of Medicine, UNAM (2017–2025).
  • Recognition of the degree as the Spanish Degree in Medicine, Spanish Ministry of Science, Innovation and Universities (2025).

Recognition and meetings

  • «Dr. Gustavo Baz Prada» Social Service Award 2025, Research category, granted by UNAM to the most outstanding social service in that category at the Faculty of Medicine.
  • Posters at the American Epilepsy Society Annual Meeting (Los Angeles, 2024) and the Congress of Neurological Surgeons Annual Meeting (Houston, 2024).
  • Two abstracts at the MDS Virtual Congress 2021, published in Movement Disorders.

Clinical research and practice

  • Took part as principal investigator in a prospective study of transcranial focal electrical stimulation in drug-resistant epilepsy, during his social service at Mexico's National Institute of Neurology and Neurosurgery (2024–2025).
  • Clinical research assistant in Plastic and Reconstructive Surgery, Hospital General Dr. Manuel Gea González (2025–2026).
  • He currently collaborates on some clinical research projects in neurology.
  • General medicine practice in Mexico City since 2025.
  • Anatomy instructor, Faculty of Medicine, UNAM (2019–2022), and COVID-19 vaccination brigades, UNAM (2021–2023).
  • Scientific publications: ORCID 0000-0002-1924-8781.

Research stays and exchanges

  • Hospital Clínic de Barcelona – Institute of Neurosciences, University of Barcelona (Spain, 2021–2022): research stay on genetically determined neurodegenerative dementias.
  • European Biostasis Foundation (Rafz, Switzerland, 2025): research stay in cryobiology and biopreservation.
  • Local research exchange officer for IFMSA, Liga Estudiantil Médica Puma (2022–2023).

He practices as a general physician. His research experience does not constitute a medical specialty.

FAQ

Common questions

How do I book?

Online at cal.com/drcjortegaarenas or via WhatsApp at +52 595 109 3969.

Do you speak English?

Yes. Bilingual care in Spanish and English for local and international patients.

Where are the clinics?

At Briyam Coworking Médico, by appointment, in four locations: Del Valle, Av. Río Mixcoac 25, piso 8, Benito Juárez, CDMX; Roma, Monterrey 243, piso 5, Roma Sur, Cuauhtémoc, CDMX; Polanco, Av. Presidente Masaryk 134, piso 4, Polanco, Miguel Hidalgo, CDMX; and Santa Fe, Vasco de Quiroga 3900, Torre B, piso 5, Santa Fe, Cuajimalpa, CDMX.

Do you handle emergencies?

No. Services are strictly outpatient general medicine. In an emergency, go immediately to a hospital ER.

How long does it take to reach my hotel?

It depends on the area: about 55 minutes to Del Valle, Roma and Condesa; 60–90 minutes to Polanco; about 1 hour 50 minutes to Santa Fe, due to distance and traffic. It may be shorter. Other areas: confirmed when you request the visit. Request the visit via WhatsApp at +52 595 109 3969; you will be given an estimated time there.

Will I get documents for my travel insurance?

When treatment is indicated, a written prescription is provided for your claim; acceptance depends on your policy. The English-language Travel Clinical Summary has an additional fee ($500 digital, $800 printed).

What are the clinic hours?

Monday to Friday 5–8 pm and Saturdays 11 am–3 pm, by appointment. The 8:00 pm slot is for follow-up visits only; first visits are booked 5–7 pm or on Saturday. Telemedicine, hotel visits and house calls have their own hours (see Services).

What is the Traveler Package?

Consultation + English-language Travel Clinical Summary + medical certificate if the assessment supports it: MXN 2,200 at the Del Valle clinic or MXN 3,500 for a hotel visit (Zone A, standard hours). Other locations and times: quote via WhatsApp.

Fees

Published fees

All fees are quoted and payable exclusively in Mexican pesos (MXN).

Hotel & Traveler
Medical Care

Bilingual medical care in your hotel room, 24 hours a day subject to availability, for visitors and international travelers. Estimated arrival: about 55 minutes to Del Valle, Roma and Condesa; 60–90 minutes to Polanco; about 1 hour 50 minutes to Santa Fe, due to distance and traffic. It may be shorter. Other areas: confirmed when you request the visit. Not an emergency service: in an emergency, call 911 or go to a hospital ER.

Schedule Zone A Zone B
Standard Hours
Mon–Fri 09:00–20:00 / Sat 09:00–15:00		 $2,500$3,000
After-Hours & Special
Nights 20:01–08:59 · Sat 15:01+ · Sun		 $4,000$4,500
Official & Traditional Holidays
24 Hours		 $5,500$6,000
A Pedregal · Coyoacán · Del Valle · Roma · Condesa
B Centro · Reforma · Polanco · Santa Fe
Information for hotels & concierges →

Private Clinic
By Appointment Only

By appointment: Monday to Friday 5–8 pm (the 8:00 pm slot is for follow-up visits only), and Saturdays 11 am–3 pm. The clinics are located at Briyam Coworking Médico; each location's address is in the table.

Location Hours Fee
Del Valle
Av. Río Mixcoac 25, piso 8, Benito Juárez, CDMX		Mon–Fri 5–8 pm* / Sat 11 am–3 pm$1,000
$800 follow-up
Roma
Monterrey 243, piso 5, Roma Sur, Cuauhtémoc, CDMX		Mon–Fri 5–8 pm* / Sat 11 am–3 pm$1,200
Polanco
Av. Presidente Masaryk 134, piso 4, Polanco, Miguel Hidalgo, CDMX		Mon–Fri 5–8 pm* / Sat 11 am–3 pm$1,500
Santa Fe
Vasco de Quiroga 3900, Torre B, piso 5, Santa Fe, Cuajimalpa, CDMX		Mon–Fri 5–8 pm* / Sat 11 am–3 pm$1,800
HolidaysArrange via WhatsApp$2,500

*The 8:00 pm slot (Monday–Friday) is for follow-up visits only.

Booking: your appointment is confirmed once you pay the 50% deposit at booking (online, by card); the rest is paid at the clinic. After booking, send a WhatsApp to +52 595 109 3969. Cancellation: if you cancel at least 3 hours in advance, your deposit is refunded. With less than 3 hours' notice, or if you do not attend, the deposit is non-refundable.

Teleconsultation

Remote medical orientation for follow-up, treatment inquiries, or general medicine consultations that do not require an in-person physical examination.

Service Hours Fee
TeleconsultationMon–Fri 10 am–7 pm / Sat–Sun 11 am–3 pm$700
Teleconsultation (Holidays)11:00–15:00$1,000

Includes

✦ Bilingual clinical assessment via Google Meet, WhatsApp, or FaceTime
✦ Digital prescription, when treatment is indicated
✦ Digital Clinical Summary (PDF) for patient records

Does not cover emergency care or specialty consultations.

Residential Home Visits
General Medicine Only

General medical care at your residence. Some tests or procedures may require a clinic or hospital visit. Coverage by zone and schedule.

Zone / Location Standard After-Hours Holiday
Del Valle & Texcoco$1,000
$900*		$2,500$3,500
Pedregal · Coyoacán
Roma · Condesa		$1,300$3,000$4,000
Reforma & Polanco$1,800$3,500$4,500
Santa Fe$2,100$4,000$5,000

*$900 MXN rate applies only to follow-up visits in the Local Zone during standard hours.

Deposit by zone (50% of the standard fee, by bank transfer; request via WhatsApp): Del Valle & Texcoco ($500) · Pedregal, Coyoacán, Roma & Condesa ($650) · Reforma & Polanco ($900) · Santa Fe ($1,050). The rest, and the difference for after-hours or holiday visits, is paid to the doctor at the visit.

2026 holidays and unavailable dates
Holidays: special rates apply and are arranged directly via WhatsApp (+52 595 109 3969); not bookable online. Absolute unavailability dates: no in-person or digital care.
Official Public Holidays — 24 Hr Rate

Official Holidays 2026

  • Jan 01New Year's Day
  • Feb 02Constitution Day
  • Mar 16Benito Juárez Day
  • May 01Labor Day
  • Sep 16Independence Day
  • Nov 16Revolution Day
  • Dec 25Christmas Day · no service
Traditional Holidays — Special Rate

Non-Official / Traditional 2026

  • Apr 02Maundy Thursday
  • Apr 03Good Friday
  • May 10Mother's Day
  • Nov 02Day of the Dead
  • Dec 12Guadalupe Day
  • Dec 24Christmas Eve · no service from 4:00 pm
  • Dec 31New Year's Eve · no service from 4:00 pm
⚠ Absolute Unavailability

No Services

  • Dec 1–5All day
  • Dec 24From 4:00 pm
  • Dec 25All day
  • Dec 31From 4:00 pm
  • Jan 01New Year 2027 · all day

No in-person or digital care is available on these dates. On December 24 and 31, before 4:00 pm, care is arranged via WhatsApp only, as on all holidays. For any other date, check availability in the online calendar or via WhatsApp.

Payment methods, cancellation and privacy

Accepted Payment Methods

VisaMastercardAMEX Apple PayGoogle Pay Bank Transfer Cash MXN

Credit & Debit Cards via portable terminal.

Transfers & Cash: accepted.

Cash in Mexican Pesos (MXN) only — foreign currency is not accepted.

Cancellation & Refund

Clinic: if you cancel at least 3 hours in advance, your deposit is refunded. With less than 3 hours' notice, or if you do not attend, the deposit is non-refundable.

Telemedicine: if you cancel at least 3 hours in advance, your payment is refunded. With less than 3 hours' notice, or if you do not join the call, the payment is non-refundable.

House calls: if you cancel at least 3 hours in advance, your deposit is refunded. With less than 3 hours' notice, or if you are not at the address at the agreed time, the deposit is non-refundable.

Hotel visits: no deposit and no cancellation fee. If you need to cancel or change the time, let us know on WhatsApp as soon as possible.

Travel Clinical Summary in English, on request for an additional fee.

Privacy (LFPDPPP): Your personal and clinical information is strictly confidential. See our Privacy Notice. · Prescriptions: when treatment is indicated, a written prescription is provided (printed or digital, as applicable). Acceptance by your insurer depends on your policy. · Scope: Strictly outpatient general medicine services.

Procedures

Procedures & Minor Surgery

Procedure fees are added to the applicable consultation or home visit fee, unless otherwise specified.

Digital Medical Certificate

Validation via video call

$500

In-person Medical Certificate

+ Clinic Consultation or Home Visit fee

$800

Physical Travel Summary

Detailed clinical report in English for immigration/airlines. Delivered post-consultation. + Clinic Consultation or Home Visit fee

$800

Digital Travel Summary

Detailed clinical report in English. Issued via email/PDF

$500

Rapid Combo Test

Influenza A+B & COVID-19. Includes all materials. + Clinic Consultation or Home Visit fee

$800

Laboratory Blood Sampling

Includes phlebotomy materials and transport logistics. Lab fees not included. + Consultation/Visit fee

$700 +
consult.

Digital Laboratory Interpretation & Report

Detailed bilingual clinical report delivered via PDF/Email

$500

In-person Laboratory Interpretation

Fee determined by clinic rate (Section II) or visit zone (Sections I/III)

By clinic
/ zone

Injection

+ Clinic Consultation or Home Visit fee

$200

Glucose Level Test

Includes materials. + Clinic Consultation or Home Visit fee

$250

Suture (Simple Wound) / Wound Care

Includes material. + Clinic Consultation or Home Visit fee

$1,500 –
$2,500

Subdermal Implant (Placement / Removal)

Does not include device. Includes other materials. + Clinic Consultation or Home Visit fee

$1,500

Lipoma Resection

Includes material. + Clinic Consultation or Home Visit fee

$3,500 –
$5,000

Wart Removal

Per lesion. Includes material. + Clinic Consultation or Home Visit fee

$600
/lesion

Stitch Removal

Includes material. + Clinic Consultation or Home Visit fee

$700

Foreign Body Removal

+ Clinic Consultation or Home Visit fee

$1,200 –
$2,000
Informed Consent: Mandatory prior to any procedure. · Scope: General Medicine only. Death certificates are not issued. · Emergencies: Strictly outpatient services; for emergencies go immediately to a hospital Emergency Room. · All fees in MXN.

IV hydration

IV hydration
after a medical assessment

Oral rehydration is the first choice, even when there is vomiting. The IV route is considered when an adequate attempt at oral rehydration fails, as judged at the medical assessment (IDSA 2017 guideline).

Single service

IV
hydration
$1,800

MXN, + visit and nursing

Includes

  • Normal saline (0.9% sodium chloride) given intravenously
  • Antiemetic or pain reliever, only if the assessment indicates it
  • No vitamins or supplements: no high-quality evidence of benefit without a deficiency

Before you book

Risks
and limits

It carries risks, such as phlebitis, infiltration or extravasation, infection at the insertion site and fluid overload. A licensed nurse places the line under the physician’s supervision. It is not offered for wellness, hangover, energy or performance.

Call 911 for altered consciousness, chest pain, trouble breathing or severe dehydration: this is not an emergency service.

See indications, risks and sources →

Total Fee Calculation

Total = $1,800 + visit fee (zone & time) + nursing fee

Standard Schedule

$1,500 MXN

Nursing Fee

Special · Nights · Traditional · Sun · Sat 15:01+

$2,500 MXN

Nursing Fee

Official Public Holidays (24 Hours)

$3,500 MXN

Nursing Fee

The visit is charged at the hotel or house-call rate (see Fees). It requires a mandatory prior medical assessment, a written prescription and signed Informed Consent. If the assessment shows it is not indicated, it is not given: only the visit and the materials used in the assessment are charged, not the $1,800 fee or the nursing fee. If it is indicated, the nurse arrives about 1 h 30 min later; if you ask for the nurse to arrive together with the physician, the nursing fee is charged even if the therapy is not indicated. Adults only (18 years and older).

Guides for travelers

Information with sources

General, evidence-based information reviewed by the physician. It does not replace a consultation.

When to go to the ER

Warning signs, how to call 911 and what a general physician can treat at your hotel.

Read guide →

Mexico City altitude

What you may notice at about 2,240 m (7,350 ft), general measures and when to see a doctor.

Read guide →

Travelers' diarrhea

Prevention, oral rehydration and warning signs.

Read guide →

Pharmacies in Mexico City

Which medicines need a prescription, antibiotics and 24-hour pharmacies.

Read guide →

By area: Del Valle · Polanco · Roma & Condesa · Santa Fe

Dr. Cristóbal J. Ortega-Arenas — Physician and Clinical Researcher
Phone / WhatsApp +52 595 109 3969
Email cristobaljoa@icloud.com
Locations Del Valle · Roma · Polanco · Santa Fe
Message on WhatsApp Book online

All fees in Mexican Pesos (MXN) · Bilingual care Spanish / English · Mexico City

COFEPRIS Advertising Notice: 2515192002A00033 · Dr. Cristóbal J. Ortega-Arenas · Professional License (Cédula) 14848636 · General Medicine · Mexico City, Mexico
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